Seoul Journal of Economics
[ Article ]
Seoul Journal of Economics - Vol. 34, No. 3, pp.365-392
ISSN: 1225-0279 (Print)
Print publication date 31 Aug 2021
Received 18 Feb 2021 Revised 18 Jun 2021 Accepted 24 Jun 2021
DOI: https://doi.org/10.22904/sje.2021.34.3.002

Cheap-Talk Disclosure of Negative Information and Risk-Averse Buyers

Dmitry Shapiro ; Seung Huh
Dmitry Shapiro, Department of Economics and Institute of Economic Research, Seoul National University, 1 Gwanak-ro, Gwanak-gu, Seoul 08826, South Korea, Tel: 82-2-880-2287 dmitry.shapiro@snu.ac.kr
Seung Huh, Corresponding Author. College of Business Administration, Incheon National University, 119 Academy-ro, Yeonsu-Gu, Incheon 22012, South Korea, Tel: 82-32-835-8719 shuh@inu.ac.kr

JEL Classification: D21, D81, L15, M31

Abstract

In this paper, we study the incentives of low-quality sellers to separate them from high-quality sellers. We consider a framework with asymmetric quality information where the only way to communicate quality is via cheap-talk messages. In this framework, any separating strategy pursued by high-quality sellers can be imitated costlessly by low-quality sellers. We show that in the duopoly setting with risk-averse buyers, equilibria exist, where low-quality sellers voluntarily disclose negative information about their products. If the seller is a monopolist or buyers are risk-neutral, such equilibria do not exist.

Keywords:

Negative information, Risk aversion, Cheap talk, Product differentiation

Acknowledgments

This work was supported by the New Faculty Startup Fund of Seoul National University, Creative-Pioneering Researchers Program of Seoul National University and the fund from Incheon National University’s Research Grant (2020).

References

  • Atiyeh, Clifford. Everything you need to know about the VW diesel-emissions scandal. Car and Driver, 2016. (https://web.archive.org/web/20200705083431/https://www.caranddriver.com/news/a15339250/everything-you-need-to-know-about-the-vw-diesel-emissions-scandal, /)
  • Bauer, Raymond A. Consumer behavior as risk taking. In Hancock RS (ed) Dynamic Marketing for a Changing World. Chicago: American Marketing Association, 1960: 389-398
  • Berger, Jonah, Sorensen, Alan T., and Rasmussen, Scott J. “Positive effects of negative publicity: When negative reviews increase sales.” Marketing science 29 (No. 5 2010): 815-827. [https://doi.org/10.1287/mksc.1090.0557]
  • Board, Oliver. “Competition and disclosure.” The Journal of Industrial Economics 57 (No. 2009): 197-213. [https://doi.org/10.1111/j.1467-6451.2009.00369.x]
  • Busch, Paul, and Wilson, David T. “An experimental analysis of a salesman’s expert and referent bases of social power in the buyer-seller dyad.” Journal of marketing research 13 (No. 1 1976): 3-11. [https://doi.org/10.1177/002224377601300102]
  • Cheong, Insuk, and Kim, Jeong-Yoo. “Costly information disclosure in oligopoly.” The Journal of Industrial Economics 52 (No. 1 2004): 121-132. [https://doi.org/10.1111/j.0022-1821.2004.00218.x]
  • Chu, Junhong, and Chintagunta, Pradeep K. “Quantifying the economic value of warranties in the US server market.” Marketing Science 28 (No. 1 2009): 99-121. [https://doi.org/10.1287/mksc.1080.0380]
  • Crosby, Lawrence A., Evans, Kenneth R., and Cowles, Deborah. “Relationship quality in services selling: an interpersonal influence perspective.” Journal of marketing 54 (No. 3 1990): 68-81. [https://doi.org/10.1177/002224299005400306]
  • Crowley, Ayn E., and Hoyer, Wayne D. “An integrative framework for understanding two-sided persuasion.” Journal of Consumer research 20 (No. 4 1994): 561-574. [https://doi.org/10.1086/209370]
  • Dowling, Grahame R. “Perceived risk: the concept and its measurement.” Psychology & Marketing 3 (No. 3 1986): 193-210. [https://doi.org/10.1002/mar.4220030307]
  • Dranove, David, and Jin, Ginger Z. “Quality disclosure and certification: Theory and practice.” Journal of Economic Literature 48 (No. 4 2010): 935-63. [https://doi.org/10.1257/jel.48.4.935]
  • Eisend, Martin. “Two-sided advertising: A meta-analysis.” International Journal of Research in Marketing 23 (No. 2 2006): 187-198. [https://doi.org/10.1016/j.ijresmar.2005.11.001]
  • Eisend, Martin. “Understanding two-sided persuasion: An empirical assessment of theoretical approaches.” Psychology & Marketing 24 (No. 7 2007): 615-640. [https://doi.org/10.1002/mar.20176]
  • Erdem, Tülin, Zhao, Ying, and, Valenzuela, Ana. “Performance of store brands: A cross-country analysis of consumer store-brand preferences, perceptions, and risk.” Journal of Marketing Research 41 (No. 1 2004): 86-100. [https://doi.org/10.1509/jmkr.41.1.86.25087]
  • Farrell, Joseph von Rosthorn. Prices as signals of quality. University of Oxford, 1981.
  • Fay, Scott, and Xie, Jinhong. “The economics of buyer uncertainty: Advance selling vs. probabilistic selling.” Marketing Science 29 (No. 6 2010): 1040-1057. [https://doi.org/10.1287/mksc.1100.0576]
  • Gardete, Pedro M. “Cheap-talk advertising and misrepresentation in vertically differentiated markets.” Marketing Science 32 (No. 4 2013): 609-621. [https://doi.org/10.1287/mksc.2013.0772]
  • Geyskens, Inge, Steenkamp, Jan-Benedict EM, and Kumar, Nirmalya. “Generalizations about trust in marketing channel relationships using meta-analysis.” International Journal of Research in marketing 15 (No. 3 1998): 223-248. [https://doi.org/10.1016/S0167-8116(98)00002-0]
  • Grossman, Sanford J. “The informational role of warranties and private disclosure about product quality.” The Journal of Law and Economics 24 (No. 3 1981): 461-483. [https://doi.org/10.1086/466995]
  • Grossman, Sanford J., and Hart, Oliver D. “Disclosure laws and takeover bids.” The Journal of Finance 35 (No. 2 1980): 323-334. [https://doi.org/10.1111/j.1540-6261.1980.tb02161.x]
  • Guo, Liang, and Zhao, Ying. “Voluntary quality disclosure and market interaction.” Marketing Science 28 (No. 3 2009): 488-501. [https://doi.org/10.1287/mksc.1080.0418]
  • Heal, Geoffrey. “Do bad products drive out good?” The Quarterly Journal of Economics 90 (No. 3 1976): 499-502. [https://doi.org/10.2307/1886046]
  • Hotz, V. Joseph, and Xiao, Mo. “Strategic information disclosure: The case of multiattribute products with heterogeneous consumers.” Economic Inquiry 51 (No. 1 2013): 865-881. [https://doi.org/10.1111/j.1465-7295.2010.00340.x]
  • Kalra, Ajay, and Shi, Mengze. “Designing optimal sales contests: A theoretical perspective.” Marketing Science 20 (No. 2 2001): 170-193. [https://doi.org/10.1287/mksc.20.2.170.10193]
  • Janssen, Maarten CW, and Teteryatnikova, Mariya. “Horizontal product differentiation: Disclosure and competition.” The Journal of Industrial Economics 64 (No. 4 2016): 589-620. [https://doi.org/10.1111/joie.12104]
  • Kim, Kyungmin. “Endogenous market segmentation for lemons.” The RAND Journal of Economics 43 (No. 3 2012): 562-576. [https://doi.org/10.1111/j.1756-2171.2012.00186.x]
  • Kourouxous, Thomas, and Bauer, Thomas. “Violations of dominance in decision-making.” Business Research 12 (No. 1 2019): 209-239. [https://doi.org/10.1007/s40685-019-0093-7]
  • Lichtenstein, Donald R., and Burton, Scot. “The relationship between perceived and objective price-quality.” Journal of marketing research 26 (No. 4 1989): 429-443. [https://doi.org/10.1177/002224378902600405]
  • Markin, Rom J. Consumer Behavior: A Cognitive Orientation. New York: Macmillan, 1974.
  • Masatlioglu, Yusufcan, and Raymond, Collin. “A behavioral analysis of stochastic reference dependence.” American Economic Review 106 (No. 9 2016): 2760-82. [https://doi.org/10.1257/aer.20140973]
  • Milgrom, Paul R. “Good news and bad news: Representation theorems and applications.” The Bell Journal of Economics 12 (No. 2 1981): 380-391. [https://doi.org/10.2307/3003562]
  • Rao, Akshay R., and Monroe, Kent B. “The effect of price, brand name, and store name on buyers’ perceptions of product quality: An integrative review.” Journal of marketing Research 26 (No. 3 1989): 351-357. [https://doi.org/10.1177/002224378902600309]
  • Riordan, Michael H. “Monopolistic competition with experience goods.” The Quarterly Journal of Economics 101 (No. 2 1986): 265-279. [https://doi.org/10.2307/1891115]
  • Ross, Ivan. “Perceived risk and consumer behavior: a critical review.” Advances in Consumer Research 2 (No. 1 1975):1-20.
  • Rubel, Olivier, and Prasad, Ashutosh. “Dynamic incentives in sales force compensation.” Marketing Science 35 (No. 4 2016): 676-689. [https://doi.org/10.1287/mksc.2015.0953]
  • Ryu, Suyeol, and Kim, Iltae. “Conjectures in cournot duopoly under cost uncertainty.” Seoul Journal of Economics 24 (No. 1 2011): 73-86.
  • Settle, Robert B., and Golden, Linda L. “Attribution theory and advertiser credibility.” Journal of Marketing Research 11 (No. 2 1974): 181-185. [https://doi.org/10.1177/002224377401100209]
  • Shaked, Avner, and Sutton, John. “Relaxing price competition through product differentiation.” The review of economic studies 49 (No. 1 1982): 3-13. [https://doi.org/10.2307/2297136]
  • Shapiro, Carl. “Premiums for high quality products as returns to reputations.” The quarterly journal of economics 98 (No. 4 1983): 659-679. [https://doi.org/10.2307/1881782]
  • Shapiro, Dmitry. “Profitability of the name-your-own-price channel in the case of risk-averse buyers.” Marketing Science 30 (No. 2 2011): 290-304. [https://doi.org/10.1287/mksc.1100.0622]
  • Shapiro, Dmitry, and Huh, Seung. “Incentives of low-quality sellers to disclose negative information.” Journal of Economics & Management Strategy 30 (No. 1 2021): 81-99. [https://doi.org/10.1111/jems.12401]
  • Smallwood, Dennis E., and Conlisk, John. “Product quality in markets where consumers are imperfectly informed.” The Quarterly Journal of Economics 93 (No. 1 1979): 1-23. [https://doi.org/10.2307/1882595]
  • Spulber, Daniel F. “Bertrand competition when rivals’ costs are unknown.” The Journal of Industrial Economics 43 (No. 1 1995): 1-11. [https://doi.org/10.2307/2950422]
  • Stone, Robert N., and Winter, Frederick. Risk in buyer behavior contexts: A clarification. College of Commerce and Business Administration. University of Illinois at Urbana-Champaign, 1985.
  • Taylor, James W. “The role of risk in consumer behavior: A comprehensive and operational theory of risk taking in consumer behavior.” Journal of marketing 38 (No. 2 1974): 54-60. [https://doi.org/10.1177/002224297403800211]
  • Viscusi, W. Kip. “A note on” lemons” markets with quality certification.” The Bell Journal of Economics 9 (No. 1 1978): 277-279. [https://doi.org/10.2307/3003627]
  • Völckner, Franziska, and Hofmann, Julian. “The price-perceived quality relationship: A meta-analytic review and assessment of its determinants.” Marketing letters 18 (No. 3 2007): 181-196. [https://doi.org/10.1007/s11002-007-9013-2]
  • Wilson, Robert. “Reputations in games and markets.” Game-theoretic models of bargaining 96 (1985): 27-62. [https://doi.org/10.1017/CBO9780511528309.004]